L2 production support for business-critical applications.

Monitor application and infrastructure health using SRE monitoring tools.

Analyze and resolve production incidents within defined SLAs.

Perform root cause analysis (RCA) and implement preventive measures.

Troubleshoot application, server, and database-related issues.

Use SQL queries for data validation, troubleshooting, and issue analysis.

Work closely with development, infrastructure, and database teams to resolve production issues.

Participate in deployment, release, and change management activities.

Monitor system performance, availability, and reliability metrics.

Create and maintain support documentation, runbooks, and SOPs.

Support on-call rotations and major incident management processes.

Identify automation opportunities to improve operational efficiency.

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Key Responsibilities:

Provide L2 production support for business critical applications
Monitor application and infrastructure health using SRE monitoring tools
Analyze and resolve production incidents within defined SLAs
Perform root cause analysis RCA and implement preventive measures
Troubleshoot application server and database related issues
Use SQL queries for data validation troubleshooting and issue analysis
Work closely with development infrastructure and database teams to resolve production issues
Participate in deployment release and change management activities
Monitor system performance availability and reliability metrics
Create and maintain support documentation runbooks and SOPs
Support on call rotations and major incident management processes
Identify automation opportunities to improve operational efficiency

Technical Requirements:

Primary skills Technology DevOps Site Reliability Engineering SRE Technology Infrastructure Storage Administra