Confluence, Service Cloud, Sales Cloud, Scrum, Jira, Salesforce Crm, Lightning Experience, Salesforce platform capabilities

Jira, Solution Design, Agile Methodologies, Incident Management, Systems Analysis, Salesforce Crm, Data Management, Project Delivery, CRM governance, Root Cause Analysis, Integration processes, Business Analysis, User story creation, Production Support, Mentoring junior analysts

Agile Scrum, Financial Services Cloud, Underwriting, Salesforce Certified Business Analyst, Claims, CRM

Jira, Cpq, Sales Cloud, Pardot, Service Cloud, Ecommerce, Salesforce

Salesforce Crm, Agile Methodology, Requirements Gathering, User Training, System Integration, Data Analysis, Project Management, Business Analysis, Stakeholder Engagement, Process Mapping