The Financial Visual Analytics team formed in late 2019 with the goal of transforming Corporate Finance into a modern finance organization, where digital solutions and quantitative methods are employed to generate near-real time actionable financial insights for MassMutual's business leaders. As the Financial Visual Analytics team has grown over the past 4 years, we seek an experienced Business Intelligence (BI) Support Developer to ensure our reporting systems are running smoothly.

The BI Support Developer will collaborate cross-functionally to identify issues and deliver sustainable solutions that meet business needs. Our ideal candidate is a problem solver, an effective communicator, highly organized, and is always driven to learn new skills.

You'll join a team of innovative, collaborative, and resourceful people who think differently, think big, and persevere through all challenges.

You'll be able to:

Business as Usual

Monitor production support processes and report metrics related to scheduled jobs, data reconciliations, and production data flows
Triage and resolve issues raised by end users independently and collaboratively with Enterprise Technology and Data Management teams
Perform adhoc data analyses and provide technical support as necessary

Continuous Improvement

Aim to learn the business context of dashboards to better understand customers needs and troubleshoot issues
Continuously enhance and troubleshoot the performance, capabilities, and functionality of BI solutions (e.g., MicroStrategy, Tableau, etc.)
Identify ways to improve our support processes and existing products
Adapt to evolving best practices and implement dashboard design standards
Stay up-to-date on latest technology trends within the BI industry and MassMutual
Summarize software update changes and proactively identify potential impacts to current products

Teaming

Be a thought partner to other Financial Visual Analytics team members for the design, management, and documentation of solutions for new reports and dashboards
Contribute to the team's inclusive team environment that emphasizes open communication, knowledge sharing, and timely solution delivery
Contribute to a team of technically minded individuals working to establish business analytics best practices that drive improved efficiency and decision making across the organization

Your experience includes:

B.S. degree in a quantitative field
5+ years of experience with data visualization tools including Tableau and MicroStrategy
5+ years of overall experience with focus on delivery of Business Intelligence, Analytics, Data Engineering, or a related field
Demonstrated skill in using advanced SQL, stored procedures, and columnar databases (Vertica preferred)
Strong written and oral communication and interpersonal skills, especially with individuals with varying technical knowledge
Documenting technical workflows and specifications
Ability to seek guidance and learn new skills from peers

You'll stand out if you have:

Passion for developing high performance analytical solutions with demonstrated experience in optimizing reporting and visualization architecture
Interest in dashboard building with a focus on data storytelling and optimizing user experience
Ability to deliver complex projects using effective planning, pragmatic approaches, and collaboration despite obstacles and ambiguity
Experience with markup languages such as HTML and CSS
Experience with project management tools and methodologies such as Jira, Confluence, and Scrum

Micro Strategy Developer