Location: Chennai

Shift hours - 9.30am - 5:30pm IST

Production Support Developer .NET / Angular

We are seeking a Production Support Developer with 6 - 8 years of experience supporting and troubleshooting enterprise applications.

The role requires strong hands-on experience with .NET and Angular applications, production incident management, release support, and CI/CD processes.

The successful candidate must be able to investigate complex technical problems, restore services quickly, communicate effectively during incidents, and support customers during U.S. after-hours.

Responsibilities

Monitor and support business-critical production applications.
Triage production incidents are based on severity, business impact, and urgency.
Troubleshoot production issues across .NET, Angular, APIs, and PostgreSQL.
Provide timely workarounds and permanent fixes to minimize service disruption.
Analyze logs, stack traces, database queries, alerts, and application performance.
Identify root causes and deliver workarounds or permanent fixes.
Manage incidents through resolution and provide clear status updates.
Support CI/CD pipelines, GitHub workflows, deployments, and release validation.
Perform application testing during scheduled releases.
Document root-cause analyses, support procedures, and known issues.

Required Skills

6 - 8 years of application development and production-support experience.
Strong experience with .NET, C#, ASP.NET Core, Angular, REST APIs, and PostgreSQL.
Experience with GitHub Actions, CI/CD pipelines, and DevOps practices.
Experience using ServiceNow or strong willingness to quickly learn ServiceNow
Strong debugging, SQL, analytical, and communication skills.
Ability to learn quickly, work independently, and handle critical incidents.
Exceptional organization skills with zeal to establish and improve process

Work Schedule

Customer support coverage from 10:00 PM to 7:00 AM US Central Time (US CST)
Must be available to provide customer and production support during U.S. after-hours.
Flexibility adjusting working hours for customer needs, production incidents, and releases.

Production Support Developer

Production Support Developer – .NET / Angular