Production Support Developer

Location: Chennai

Shift hours - 9.30am - 5:30pm IST

Production Support Developer .NET / Angular

We are seeking a Production Support Developer with 6 - 8 years of experience supporting and troubleshooting enterprise applications.

The role requires strong hands-on experience with .NET and Angular applications, production incident management, release support, and CI/CD processes.

The successful candidate must be able to investigate complex technical problems, restore services quickly, communicate effectively during incidents, and support customers during U.S. after-hours.

Responsibilities

• Monitor and support business-critical production applications.
• Triage production incidents are based on severity, business impact, and urgency.
• Troubleshoot production issues across .NET, Angular, APIs, and PostgreSQL.
• Provide timely workarounds and permanent fixes to minimize service disruption.
• Analyze logs, stack traces, database queries, alerts, and application performance.
• Identify root causes and deliver workarounds or permanent fixes.
• Manage incidents through resolution and provide clear status updates.
• Support CI/CD pipelines, GitHub workflows, deployments, and release validation.
• Perform application testing during scheduled releases.
• Document root-cause analyses, support procedures, and known issues.

Required Skills

• 6 - 8 years of application development and production-support experience.
• Strong experience with .NET, C#, ASP.NET Core, Angular, REST APIs, and PostgreSQL.
• Experience with GitHub Actions, CI/CD pipelines, and DevOps practices.
• Experience using ServiceNow or strong willingness to quickly learn ServiceNow
• Strong debugging, SQL, analytical, and communication skills.
• Ability to learn quickly, work independently, and handle critical incidents.
• Exceptional organization skills with zeal to establish and improve process

Work Schedule

• Customer support coverage from 10:00 PM to 7:00 AM US Central Time (US CST)
• Must be available to provide customer and production support during U.S. after-hours.
• Flexibility adjusting working hours for customer needs, production incidents, and releases.