Servicenow, Marklogic, Incident Management, Splunk, Grafana, Jira, Redis, Performance Tuning, Capacity Planning, redis-cli, Security

Office 365, Windows operating systems, Active Directory, remote desktop tools

Microsoft Office 365, End User Computing, Desktop Support, Macos, Itil Processes, Printers, Microsoft Windows, server room equipment, Workplace applications, ITSM tools, LAN WAN technologies, hardware peripherals

Spanning Tree Protocol, Servicenow, Fortinet, Cisco Asa, Sophos, BGP, Firewalls, Palo Alto, Cisco Routers, Vlan Configuration, Network Troubleshooting, OSPF, VPN connectivity, Quality Of Service, Layer 2 switching, Check Point, IP routing protocols

ticketing systems , remote troubleshooting , Servicenow, security practices, PowerShell, Networking Concepts, Bash, Windows, Jira, Gcp, Linux, Comptia A+, Network+, Azure, Python, Mac Os, AWS, SaaS environments, ITSM tools

Networking, Switches, Dns, Office 365, DHCP, Vpn, Windows 10, Tokens, Routers, Citrix, Group Policy, Firewalls, backup tools, Hotspots, ManageEngine Desktop Central, Windows 365, virtual desktop administration, Cisco AnyConnect, Microsoft Entra ID, Windows Autopilot, Ip, Active Directory, CrowdStrike, MDM policies, Microsoft Endpoint Manager Intune, endpoint security practices, WiFi

User Support, Windows Server, User Training, Outlook, Office 365, Exchange, Excel, Word, Compliance, Escalation, Documentation, Installations, Active Directory, Troubleshooting, Alert log investigations, Mobile device setup, SharePoint permissions, Ticket Management, Software installs, Microsoft based desktops and server operating systems, Printer setups, Microsoft Office products

Servicenow, Kafka, Nosql, ARM templates, RDBMS, Elasticsearch, Java, Oauth, Springboot, Rest Api, Sql, Oracle Db, Ms Azure, Appdynamics, Git, Gradle, Azure Ad, Spark, Splunk, Kubernetes, Event Hub, Application gateway, Ignite, AKS, Virtue Networks

Arena, Servicenow, Version Control, Shell Scripting, Automation Tools, Git, Hadoop Ecosystem, Hive, Python, AWS, Manta, Unix Linux administration, Alation, HDFS, cloud-based environments