I
Support Engineer
I
Support Engineer
Infinite Computer Solutions India Pvt. Ltd.Fresher
- Posted 2 hours ago
- Be among the first 10 applicants
Job Description
Job Description
Job Summary: We are seeking a skilled and customer-focused IT Helpdesk Support Technician to provide Level 1 & 2 IT assistance .Level 1 and Level 2 technical
Key Responsibilities:- Provide first and second-level technical support to users via phone, email etc.- Working on Service requests and resolving them in a timely manner.- Diagnose and resolve hardware, software, and network issues.- Install, configure, and maintain computer systems and applications.- Escalate complex issues to higher-level support teams when necessary.- Document support activities and maintain accurate records in the ticketing system.- Assist with onboarding and offboarding of employees including account setup and equipment provisioning.- Ensure compliance with IT policies and procedures.
Qualifications:- Associate's degree in Information Technology or related field (Bachelor's preferred).- 1-3 years of experience in IT support or helpdesk role.- Proficiency in Windows operating systems.- Familiarity with Active Directory, Office 365, and remote desktop tools.- Strong problem-solving and analytical skills.- Excellent verbal and written communication skills.- Ability to work independently and as part of a team.Working Conditions:- Full-time position with standard office hours (8AM †5PM PST).- May require occasional evening or weekend work for a process requirement or emergencies.
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Key Skills
About Company
Skills:
Microsoft Office 365, End User Computing, Desktop Support, Macos, Itil Processes, Printers, Microsoft Windows, server room equipment, Workplace applications, ITSM tools, LAN WAN technologies, hardware peripherals
Skills:
softphone , Ip Pbx, Ivr, Debugging Tools, Webrtc, lab simulations, ACD, VoIP service, LAN WAN Networking, SIP trunk, telecom products, PRI, ILL, Microsoft Windows, Contact Centre solutions, Linux Operating systems
Skills:
Networking, Switches, Dns, Office 365, DHCP, Vpn, Windows 10, Tokens, Routers, Citrix, Group Policy, Firewalls, backup tools, Hotspots, ManageEngine Desktop Central, Windows 365, virtual desktop administration, Cisco AnyConnect, Microsoft Entra ID, Windows Autopilot, Ip, Active Directory, CrowdStrike, MDM policies, Microsoft Endpoint Manager Intune, endpoint security practices, WiFi
Skills:
User Support, Windows Server, User Training, Outlook, Office 365, Exchange, Excel, Word, Compliance, Escalation, Documentation, Installations, Active Directory, Troubleshooting, Alert log investigations, Mobile device setup, SharePoint permissions, Ticket Management, Software installs, Microsoft based desktops and server operating systems, Printer setups, Microsoft Office products
Skills:
Servicenow, Microsoft 365, Azure Ad, Active Directory, VPN support, Jira Service Management, Remedy