Project Role : Packaged/SaaS Application Engineer

Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance.

Must have skills : Incident Management

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements. The role includes managing application releases and ensuring the overall stability and performance of the systems. Daily activities also involve utilizing standard tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across various environments. Collaboration with different teams to monitor system health and address any operational challenges is an integral part of the workday.

Roles & Responsibilities:

Expected to perform independently and become a subject matter expert.
Required active participation and contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure seamless application integration and deployment.
Monitor application performance and proactively identify areas for improvement.
Document configuration changes and maintain detailed records of system updates.
Assist junior team members by sharing knowledge and providing guidance on best practices.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Incident Management.
Strong problem-solving abilities to quickly identify and resolve application issues.
Experience working with APIs and low-code platforms to customize and extend application functionality.
Ability to manage software releases and coordinate with stakeholders to minimize disruption.
Familiarity with monitoring tools and techniques to ensure system reliability and performance.

Additional Information:

The candidate should have minimum 3 years of experience in Incident Management.
This position is based at our HDC4 - SEZ location.
A 15 years full time education is required.