software performance testing , Ericsson Operations Engine - Mode Of Operations, Itil, Document Control, Customer Complaint Resolution, Ericsson VAS Management, Test Automation Management Tools, MS TOP, Ericsson RAN Management, Client Services

automation, Consulting, Process Optimization, Forecasting, budgeting, data-driven decision-making, Transformation, Business Planning, Stakeholder Management, financial management, program management, performance optimization, performance management, Strategy, Business Operations, Governance, executive reporting, operational governance

workflow optimization , Slas, automation, Business Reviews, escalations, cost-efficiency initiatives, People Management, process improvement, Recruitment Operations, Staffing, Team Building, Rpo, Team Development, KPIs, Succession Planning, Stakeholder Management, performance management, coaching, operational metrics

Employee Engagement Support, Workday HRIS, Employee Orientation and Induction, POSH Process Management, HRIS Audits, Performance Management

collection strategy , Client Management, KPI Performance Management, MIS Analytics, Quality Compliance, Leadership Development, Escalation Management, Cost Profitability Control, Collection Performance, Operational Leadership, Process Excellence, business growth, Governance Reviews

Service Delivery, Operations Management, workflow analysis, performance metrics, Business Strategy

Ms Office, Performance coaching, Team Management, BPO metrics, Reporting and analytics, Sla Management, Attrition Management