Cloud Computing, Servicenow, Sql, Gcp, Azure, Kubernetes, AWS, FinOps, Container technologies, Deployment technologies, Jamf, Technical Support

Knowledge-Centered Service (KCS) methodologies, National Instruments (NI) products, Technical consulting, Knowledge management processes, Customer Training, Test and measurement solutions, Professional services engagements, Problem-solving, Troubleshooting, Technical support

operational support , agile environment , Servicenow, Problem Management, Incident Management, Change management, request, IBM i AS400, Batch Processing, Stakeholder communication, ITIL-aligned incident, problem and change processes, Service performance management, ServiceNow dashboards and reporting, Application support technology, CMDB and knowledge management practices

Lacp, Arp, Tcp, UDP, Dns, BGP, Vlans, DHCP, Icmp, Networking Concepts, Core IP protocols, Basic authentication concepts, OSPF fundamentals, EAP basics, 802.11 standards, Wireless Fundamentals, PoE awareness, STP, Switching basics, Basic NAC concepts, 802.1X, Basic multicast concepts, Introductory routing knowledge

Experience with 2D Auto CAD ZW CAD Preferred Creo Software, Experience with Illustrator, Knowledge of packaging lab equipment, Proficiency in 3D and 2D CAD Solid Modeling Surface Modeling

Esxi, Kvm, PowerShell, Verint, Cm, Cms, Aes, Shell, Linux, Vmware Esxi, Python, SMGR, WFO, IX Messaging, AADS, Avaya UC Aura 8.x and Above, Experience Portal, AAEP, SBC, Contact Center, SM

Ipsec, Network Security, Debugging, Routing, SSL, Cloud Computing, Linux Os, Authentication, Tcp/ip, Waf, Python, Hardware Redundancy, Virtualization Technologies, VoIP, Switching, Technical Support, Dynamic Routing Protocols, Traffic Flow Analysis, SD-WAN

ticketing systems , Networking, Windows OS, Linux Os, Remote Support, Scripting, Troubleshooting, Active Directory, VoIP Technologies, Customer Service