Job Title: Application Support Engineer – L2 / L3

Technologies: .NET / COBOL (AS400/Mainframe) / Java / C++

Location: Hyderabad / Pune / Bangalore

Employment Type: Full Time

Experience: 4+ Years (L2) | 6+ Years (L3) | Lead – 10+ Years

Industry: Automobile (Mandatory)

Job Description:

We are looking for experienced L2 and L3 Application Support Engineers to support enterprise applications built on .NET, COBOL (AS400/Mainframe), Java, and C++ platforms. The ideal candidate will have strong application support experience within the Automobile industry, with the ability to handle production issues, escalations, and provide stable 24x7 support for business-critical systems.

Key Responsibilities:

Provide L2/L3 application support for enterprise applications across .NET, COBOL (AS400/Mainframe), Java, and C++ platforms
Handle incident, problem, and escalation management, ensuring timely resolution
Perform root cause analysis (RCA) for recurring issues and implement permanent fixes
Monitor application performance, system health, and stability proactively
Collaborate with L1 support, development, infrastructure, and business teams
Execute and analyze SQL queries for troubleshooting and data validation
Manage application configurations, deployments, patches, and upgrades
Maintain detailed support documentation, runbooks, SOPs, and knowledge base articles
Participate in 24x7 on-call support rotation for critical applications
Ensure adherence to ITIL processes, including incident, problem, and change management
For L3/Lead roles: mentor L1/L2 teams and drive support best practices
Utilize scripting and automation to improve support efficiency (preferred)

Mandatory Skills & Experience:

Automobile Industry experience (Must)
Strong hands-on experience in Application Support & Maintenance
Experience with COBOL (AS400/Mainframe) and/or .NET / Java / C++ applications
Good understanding of object-oriented programming concepts
Experience working with SQL databases
Proven ability to handle production issues and escalations
Strong analytical and problem-solving skills
Excellent communication skills (written & verbal)
Ability to work independently and in a fast-paced team environment

Preferred Skills:

Knowledge of ITIL framework and IT service management best practices
Experience with DMS (Dealer Management Systems)
Familiarity with automation and scripting tools
Experience in large enterprise or technology-driven environments

Who Should Apply:

Professionals with 4+ years experience for L2 roles
Professionals with 6+ years experience for L3 roles
Candidates with 10+ years experience for Lead positions
Candidates willing to work in 24x7 support environments

L2 and L3 Support Engineer