Dns, Firewalls, Pvs, Group Policies, Windows Server 2016, Load Balancing, Mcs, Active Directory, NetScaler ADC, Storefront, Citrix UPM, Citrix Director, Citrix Studio, FSLogix

Microsoft 365, Log Reader, Graph API, HTTP and HTTPS Request Code, SharePoint integration with Teams, Web Logs, Microsoft Teams Support, Office 365 technologies, Network Logs, API requests and responses, Helpdesk ticketing systems, Debugging Desktop Logs

PowerShell scripting (nice to have), Patch Management, Intune, Asset Management, Azure Active Directory, SCCM, Networking Concepts, principles and troubleshooting, Active Directory, Video conferencing implementations and troubleshooting, Printing support, Data center equipment physical maintenance, ITSM tools, Microsoft Office 365 administration, ITIL awareness

ticketing systems , Sso, User Access Management, Vpn, Macos, Windows, Encryption, Microsoft 365 administration, MFA, Application integrations and configuration

Windows 10 11 administration and troubleshooting, ticketing or ITSM tools such as ServiceNow Freshservice Jira Service Management or Remedy, antivirus endpoint security OS patching and basic cybersecurity practices, computer hardware peripherals drivers BIOS and device management, TCP IP DNS DHCP LAN Wi-Fi and VPN, command-line troubleshooting using tools such as ipconfig ping tracert and nslookup, Active Directory or Microsoft Entra ID, remote-support tools such as Remote Desktop AnyDesk or TeamViewer, Microsoft Office and Microsoft 365 applications

Outlook, Windows, Office 365, SCCM, Vdi, Mac Os, Intune, Encryption tools, Data Loss Protection tools, Proxy client, OneDrive, Bloomberg, Teams, ISO install, Antivirus products, mail clients, Zoom, Microsoft Symantec DLP, printer, LAN cable crimping, PXE Boot, Microsoft Defender, Fatcet, Eikon, Share drive

cloud platform , Microsoft Azure - Identity Management, Microsoft Azure - Data Security, Commvault, Backup Administration, Cloud Security, Windows PowerShell, Microsoft Technologies, Azure Active Directory, Azure Core services, Azure Storage Encryption, Technology, Backup Technologies, Azure Virtual Machines

database performance tuning , Database Replication, high availability solutions, troubleshooting database-related issues, backup and recovery strategies, Oracle Database Administration DBA, database security and user access controls

Log Analytics - KQL, PowerShell, Routing, Incident Management, Windows Server Administration, Dns, Linux Administration, Microsoft Azure, Tcp/ip, Azure Storage, SQL Server fundamentals, Production troubleshooting, Azure Networking, VPN concepts, Azure RBAC, Azure Policy, Azure Virtual Machines, Azure Monitor, Azure CLI