Description

We are looking for a Cloud Contact Center Implementation Specialist to join our team in India. The ideal candidate will have 3-5 years of experience in implementing cloud-based contact center solutions, with a strong understanding of contact center operations and technologies.

As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications that support business functions. The position demands continuous monitoring, analysis, and collaboration with different teams to maintain system stability and performance, while adapting to evolving challenges in a fast-paced environment.

Responsibilities

Roles & Responsibilities:

- Expected to perform independently and become an SME.

- Required active participation/contribution in team discussions.

- Contribute in providing solutions to work related problems.

- Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.

- Document and communicate findings and solutions clearly to stakeholders to enhance knowledge sharing.

- Assist in the continuous improvement of support processes and tools to increase efficiency and effectiveness.

Skills and Qualifications

Professional & Technical Skills:

- Must To Have Skills: Proficiency in Cloud Contact Center Implementation.

- Good To Have Skills: Contact Center Technology Capabilities.

- Strong problem-solving skills with the ability to analyze complex system interactions.

- Experience in monitoring and troubleshooting multi-component software environments.

- Ability to work effectively in a collaborative team setting while managing individual responsibilities.

- Familiarity with system performance optimization and incident management practices.

Additional Information:

- The candidate should have minimum 2 years of experience in Cloud Contact Center Implementation.

- This position is based at our Bengaluru office.

- A 15 years full time education is required.

Cloud Contact Center Implementation - 3+ yrs relevant exp. Work from bangalore

Core Skills • Genesys Cloud CX (Voice, Queues, Routing, Architect) • Inbound IVR & Call Flow Development • Application Configuration & Enhancements • REST APIs, Data Actions, JSON, Postman • SIP, RTP, WebRTC, BYOC Trunks • Genesys Edge

Genesys Developer