Global Operations Leadership
Lead the operational strategy and execution framework supporting Company's global real estate portfolio.
Establish and maintain global operating standards, governance structures and service delivery models.
Drive consistency, scalability and operational excellence across Real Estate Services functions.
Partner closely with Real Estate Leaders, Procurement, Finance, Technology, Risk, Legal, Security and Talent teams to ensure aligned and efficient service delivery.
Monitor operational performance and implement corrective actions to continuously improve delivery outcomes.

Transformation, Innovation and AI
Lead strategic transformation initiatives across the global RES organization.
Identify opportunities to simplify, standardize and automate processes.
Drive the implementation and adoption of emerging technologies, including AI, automation and advanced analytics.
Develop operational roadmaps that support future workplace, real estate and business strategies.
Champion innovation and promote a culture of continuous improvement.

Data, Analytics and Business Insights
Own the development and delivery of operational reporting and performance management frameworks.
Provide executive-level reporting, insights and recommendations to support strategic decision making.
Support scenario planning and portfolio analysis supporting optimization, efficiency and cost management objectives.
Develop KPI and service performance frameworks that measure operational effectiveness and business value.

Technology and Systems Management
Drive data quality, governance and reporting excellence across the global portfolio.
Partner with technology teams to optimize existing platforms and evaluate future capabilities.
Ensure operational systems effectively support business requirements and strategic objectives.

Financial and Commercial Management
Support the development and management of the global RES operating budget.
Oversee operational financial performance, forecasting and reporting activities.
Drive cost optimization initiatives while maintaining service quality and business outcomes.
Support governance of chargeback, allocation and cost recovery processes where applicable.

Service Provider Management
Provide operational oversight of strategic third-party service providers supporting the RES function.
Establish and monitor service level agreements, operational metrics and performance standards.
Build strong partnerships with external providers to drive innovation, value creation and continuous improvement.
Ensure alignment with company procurement, risk and compliance standards.

People Leadership
Lead and develop a globally dispersed operations team across company Global Delivery Services locations.
Create a high-performance culture focused on collaboration, accountability, innovation and continuous learning.
Provide leadership for talent attraction, succession planning, coaching and professional development.
Build organizational capabilities that support the long-term evolution of the global RES function.

Stakeholder Management
Act as the primary operational point of contact for global Real Estate Services matters.
Build productive relationships across Finance, Technology, Talent, Risk Management, Legal, Security, Procurement and Workplace functions.
Influence strategic decisions through strong business acumen, data-driven insights and collaborative leadership.

Director of Real Estate