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Job Description

  • Global Operations Leadership
  • Lead the operational strategy and execution framework supporting Company's global real estate portfolio.
  • Establish and maintain global operating standards, governance structures and service delivery models.
  • Drive consistency, scalability and operational excellence across Real Estate Services functions.
  • Partner closely with Real Estate Leaders, Procurement, Finance, Technology, Risk, Legal, Security and Talent teams to ensure aligned and efficient service delivery.
  • Monitor operational performance and implement corrective actions to continuously improve delivery outcomes.

  • Transformation, Innovation and AI
  • Lead strategic transformation initiatives across the global RES organization.
  • Identify opportunities to simplify, standardize and automate processes.
  • Drive the implementation and adoption of emerging technologies, including AI, automation and advanced analytics.
  • Develop operational roadmaps that support future workplace, real estate and business strategies.
  • Champion innovation and promote a culture of continuous improvement.

  • Data, Analytics and Business Insights
  • Own the development and delivery of operational reporting and performance management frameworks.
  • Provide executive-level reporting, insights and recommendations to support strategic decision making.
  • Support scenario planning and portfolio analysis supporting optimization, efficiency and cost management objectives.
  • Develop KPI and service performance frameworks that measure operational effectiveness and business value.

  • Technology and Systems Management
  • Drive data quality, governance and reporting excellence across the global portfolio.
  • Partner with technology teams to optimize existing platforms and evaluate future capabilities.
  • Ensure operational systems effectively support business requirements and strategic objectives.

  • Financial and Commercial Management
  • Support the development and management of the global RES operating budget.
  • Oversee operational financial performance, forecasting and reporting activities.
  • Drive cost optimization initiatives while maintaining service quality and business outcomes.
  • Support governance of chargeback, allocation and cost recovery processes where applicable.

  • Service Provider Management
  • Provide operational oversight of strategic third-party service providers supporting the RES function.
  • Establish and monitor service level agreements, operational metrics and performance standards.
  • Build strong partnerships with external providers to drive innovation, value creation and continuous improvement.
  • Ensure alignment with company procurement, risk and compliance standards.

  • People Leadership
  • Lead and develop a globally dispersed operations team across company Global Delivery Services locations.
  • Create a high-performance culture focused on collaboration, accountability, innovation and continuous learning.
  • Provide leadership for talent attraction, succession planning, coaching and professional development.
  • Build organizational capabilities that support the long-term evolution of the global RES function.

  • Stakeholder Management
  • Act as the primary operational point of contact for global Real Estate Services matters.
  • Build productive relationships across Finance, Technology, Talent, Risk Management, Legal, Security, Procurement and Workplace functions.
  • Influence strategic decisions through strong business acumen, data-driven insights and collaborative leadership.

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Key Skills

service level agreements

service performance frameworks

operational reporting

data quality governance

performance management frameworks

operational metrics