Ms Office, BPO Tools, Kpi Monitoring, Performance Management

Ms Office, performance management, KPI metrics, BPO tools

shrinkage , SLA, AHT, Attrition, Kpi Monitoring, CSAT analysis

accounts receivable management , Problem Solving Escalation Management, Advanced Microsoft Excel, ERP Netsuite experience, Billing Revenue Operations, Financial Reporting Analysis, Salesforce and Billing Platforms, Process Improvement Automation, Team Leadership Coaching, Stakeholder Management, Contract Purchase Order Review