Good Communcation, Active Listening, Decision Making

Problem-solving skills, Computer systems and software for customer management, Customer service, Communication skills in English, Technical support

Proficiency in using computers, Standard office software, Verbal communication skills in English

Customer Service, Customer Support, International Voice Process, Bpo, Inbound Calls, Outbound Calls, Call Center, English Communication, CRM, Complaint Handling

Quality & SLA Adherence, 24/7 Rotational Shifts., Ms Office, International Voice Process, Inbound Calling, Customer Support, Customer Service, English Communication, Call Handling, Customer Query Resolution, Problem-solving, Active Listening, Complaint Handling, Conflict Resolution, Customer Relationship Management, Basic Computer Skills, Multitasking, Time Management, Teamwork

Ms Excel, Call Monitoring, International Voice Process Auditing, Quality Assurance Methodologies, Call Monitoring Systems, Quality Scorecards