Basic understanding of digital payments or fintech products, Sales and negotiation skills, Familiarity with CRM or lead-tracking tools, Proficiency in using smartphones and common mobile apps

Customer Support, international BPO operations, English Communication, CRM Tools, customer query handling, upselling

Hubspot, Microsoft Office, Salesforce, zendesk, CRM Tools, Lead Management

It Sales, Us Voice Process, Saas Sales, US Accent, CRM Tools

Business & Analytical Thinking, Conversation Design, Customer Psychology, Communication Workflow Design, Customer Engagement, Multi-Channel Communication, Messaging Strategy, Customer Journey Design, AI Tools, Process Design, Conversational AI, Customer Experience, CRM, Generative AI, ChatGPT, Claude, Gemini, Prompt Design