Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Site Reliability Engineering

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous vigilance and dynamic problem-solving to maintain system reliability and support business continuity in a fast-paced environment.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure timely resolution of incidents and minimize system downtime.
Document troubleshooting steps and solutions to build a knowledge base for future reference.
Assist in the continuous improvement of system monitoring and alerting processes to enhance reliability.
Support junior team members by sharing knowledge and providing guidance on complex issues.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Site Reliability Engineering.
Strong understanding of system architecture and infrastructure components related to application support.
Experience with incident management and root cause analysis techniques.
Ability to work with monitoring tools and automate routine tasks to improve operational efficiency.
Familiarity with cloud environments and their impact on application performance and availability.

Additional Information:

The candidate should have minimum 3 years of experience in Site Reliability Engineering.
This position is based at our Bengaluru office.
A 15 years full time education is required.