Job Description

SECTION1: MAIN DUTIES

To maintain a high customer service focus by approaching your job with the customers always in mind.
To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
To be flexible, responding quickly and positively to changing requirements including the Performance of any tasks requested of you.
To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
To maintain a kitchen environment that promotes flair, creativity and consistency in the quality of food taste and presentation.
To ensure that all Food Safety Management Program polices and guidelines are followed.
To assess and monitor cleanliness on a daily basis, ensuring that all equipment remains clean and in good working order.
To liaise closely with the Section Chef, ensuring food quality and preparation techniques are of the highest standard.
To closely monitor and control the daily food merchandise, ensuring quality of goods received, taking corrective action where necessary.
Food Safety and Hygiene: To follow all Food safety Management Program polices and guide lines.
To follow and support the job direction given by section chef.
To follow Doubletree by Hilton Fire & Safety procedures.
Ensuring all Hotel policies and procedures are correctly observed and followed.
Performing any additional tasks as delegated by management or guests to ensure our guests receive outstanding service.
To be flexible and undertake any other duties and responsibilities as assigned by the management to meet business demand and guest service need from time to time.

SECTION2: GENERAL

Participate in any training or development programs.
Participate in all staff briefings and meetings as required.
Actively participate in Employee Engagement, Guest Satisfaction and other special projects to improve standards.
Assist in any inventory/stock taking as & when required.
Provide a friendly, courteous and professional service at all times.
Project a positive and motivated attitude.
Handle guest or other employee inquiries in a courteous and efficient manner.
Report all guest complaints or problems to immediate superior.
Make recommendations to immediate superior for any areas that could improve the work environment or improve guest satisfaction.

Commis III