Care Coordination – Implementation of You Are Not Alone (YANA) Programme

Develop individualized care plans for all patient types: on treatment, survivors, relapsed, and terminal stage
Coordinate with State/Regional Care Coordinators and social/medical support teams for implementation
Provide counseling to patients and families regarding treatment plans after consultation with doctors
Coordinate inter-unit referrals and track patients until integrated into new care centers
Manage incoming referred cases and ensure care plans are in place
Connect families with appropriate support systems and external resources
Run CanKids helpline numbers in assigned locations and respond to support requests
Plan and manage State-level P2L Clinics and SSOPD at Samanwaya Kendras; generate periodic reports
Facilitate financial, accommodation, and social support by collaborating with social support teams
Assist families with documentation for government and non-government support

Patient Advocacy

Ensure protection of patient privacy and dignity across all interactions and programs
Collect family feedback and support the measurement of patient satisfaction indicators
Contribute to planning and execution of patient-centered advocacy campaigns at state/regional levels

Training and Capacity Building

Organize workshops and trainings for Care Coordinators and frontline workers (e.g., ASHAs, Anganwadi)
Prepare training content, arrange faculty, manage logistics, and document feedback
Act as Master Trainer for Trainee Patient Navigators and oversee their monitoring and evaluation
Travel across regions/states to ensure quality training delivery and provide trainer feedback
Support content development for training manuals and workshops throughout the year

Management

Administrative Responsibilities

Maintain accurate and updated patient records in vCAN (Virtual CanKids Assistance Network)
Ensure timely documentation of all case-related information and escalate complex cases
Submit weekly, monthly, and annual reports in prescribed formats to relevant departments

Miscellaneous Duties

Care Coordinator