Care Coordination – Implementation of You Are Not Alone (YANA) Programme
- Develop individualized care plans for all patient types: on treatment, survivors, relapsed, and terminal stage
- Coordinate with State/Regional Care Coordinators and social/medical support teams for implementation
- Provide counseling to patients and families regarding treatment plans after consultation with doctors
- Coordinate inter-unit referrals and track patients until integrated into new care centers
- Manage incoming referred cases and ensure care plans are in place
- Connect families with appropriate support systems and external resources
- Run CanKids helpline numbers in assigned locations and respond to support requests
- Plan and manage State-level P2L Clinics and SSOPD at Samanwaya Kendras; generate periodic reports
- Facilitate financial, accommodation, and social support by collaborating with social support teams
- Assist families with documentation for government and non-government support
Patient Advocacy
- Ensure protection of patient privacy and dignity across all interactions and programs
- Collect family feedback and support the measurement of patient satisfaction indicators
- Contribute to planning and execution of patient-centered advocacy campaigns at state/regional levels
Training and Capacity Building
- Organize workshops and trainings for Care Coordinators and frontline workers (e.g., ASHAs, Anganwadi)
- Prepare training content, arrange faculty, manage logistics, and document feedback
- Act as Master Trainer for Trainee Patient Navigators and oversee their monitoring and evaluation
- Travel across regions/states to ensure quality training delivery and provide trainer feedback
- Support content development for training manuals and workshops throughout the year
Management
- Supervise a team of Patient Navigators in the region
- Conduct induction trainings for new Patient Navigators
- Identify and escalate issues or violations to management as required
Administrative Responsibilities
- Maintain accurate and updated patient records in vCAN (Virtual CanKids Assistance Network)
- Ensure timely documentation of all case-related information and escalate complex cases
- Submit weekly, monthly, and annual reports in prescribed formats to relevant departments
Miscellaneous Duties
- Participate in internal and external trainings to strengthen role capabilities
- Support CanKids research and impact studies by collecting relevant data
- Carry out any additional responsibilities as assigned by the management
