email systems , Ms Office Applications, web-based tools, healthcare claims and insurance processes, data management activities

Databases, technical platforms, CRM Tools

Ms Office, CRM Tools

ticketing systems , SLA, Salesforce, Live Chat, customer service platforms, FCR, customer service KPIs, zendesk, CSAT, AHT, Freshdesk

Saas, Customer Support, Technical Troubleshooting, Customer Onboarding, CRM