Customer Support Specialist

Key Responsibilities: • Handle inbound and outbound customer calls, emails, and chats professionally. • Understand customer concerns and provide accurate and timely resolutions. • Maintain detailed and organized records of customer interactions and follow-ups. • Coordinate with internal departments (operations, tech, sales, etc.) to resolve complex issues. • Ensure high levels of customer satisfaction by providing clear communication and empathetic support.

• • Escalate unresolved issues to the appropriate teams as per process. • Adhere to defined SLAs, quality standards, and compliance guidelines. • Provide feedback and insights based on customer interactions to help improve processes and service quality.

Requirements • 1–3 years of experience in customer support, tele-calling, or a similar role. • Excellent verbal and written communication skills. • Strong problem-solving abilities with a customer-first mindset. • Ability to handle pressure, manage multiple tasks, and work in a fast-paced environment. • Basic computer proficiency (MS Office, CRM tools preferred).