Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP Analytics Cloud Development

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain business continuity and system reliability.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to understand system issues and implement effective resolutions.
Document troubleshooting steps and solutions to build a knowledge base for future reference.
Assist in the continuous improvement of support processes and tools to enhance service delivery.
Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills:

Must To Have Skills: Proficiency in SAP Analytics Cloud Development.
Strong problem-solving skills with the ability to analyze complex system issues and deliver effective solutions.
Experience in monitoring and maintaining business-critical applications to ensure high availability and performance.
Ability to communicate technical information clearly and effectively to both technical and non-technical stakeholders.
Familiarity with debugging tools and techniques to identify root causes of software issues.
Capability to work collaboratively within a team environment and contribute to continuous improvement initiatives.

Additional Information:

The candidate should have minimum 3 years of experience in SAP Analytics Cloud Development.
This position is based at our Bengaluru office.
A 15 years full time education is required.