reporting metrics , Team Leadership, SLA compliance, Mentoring, performance management, coaching, client communication, operations management, Problem-solving

Customer Service, Problem Solving, crm software, Live Chat Tools, Data Entry, Conflict Resolution, Team Lead

Communication Skills, International Bpo, Banking Process, Team Handling, Attrition Management, Sla Management

Bsm, Education Loan, secured loan, LSH, service issues, High CSAT