KPIs, KRAs, People Management Skills, CSAT, Sla Management, Attrition, AHT

recovery strategies , Ms Excel, Team Management, Collections processes, Customer Handling, Reporting

accounts receivable management , Problem Solving Escalation Management, Advanced Microsoft Excel, ERP Netsuite experience, Billing Revenue Operations, Financial Reporting Analysis, Salesforce and Billing Platforms, Process Improvement Automation, Team Leadership Coaching, Stakeholder Management, Contract Purchase Order Review

Erection drawings, Ms Office Tools, Detailing of shop drawings, Australian industry standards, Revit 2D, Modeling

macros, Power BI dashboards, MS Excel Advanced