Client Engagement and Relationship Management:

Serve as the main point of contact for clients throughout the engagement lifecycle.
Maintain strong, long-term client relationships to drive collaboration and satisfaction.
Ensure alignment between client needs and RxLogix solutions.

Project Planning and Delivery:

Lead project initiation, planning, execution, monitoring, and completion.
Collaborate with product, pre-sales, and support teams to ensure seamless delivery.
Ensure project scope, timelines, and deliverables meet client expectations.
Identify risks, propose mitigation strategies, and manage changes via Change Controls.

Client Needs Assessment and Solution Design:

Conduct discovery meetings to understand client goals and challenges.
Partner with pre-sales to design tailored solutions leveraging RxLogix's drug safety platform.
Ensure delivered solutions meet client requirements and drive measurable business value.

Stakeholder Communication and Reporting:

Provide regular updates to internal and external stakeholders on project status, risks, and deliverables.
Lead quarterly business reviews assessing performance, satisfaction, and future opportunities.
Offer data-driven insights and recommendations to improve client systems and processes.

Team Collaboration and Leadership:

Product Feedback and Continuous Improvement:

Stay informed about industry trends, regulatory changes, and competitor activities.
Provide structured feedback to product teams based on client experiences.
Log client suggestions and enhancement requests in the company JIRA portal.

Business Development and Upselling:

Identify upsell opportunities within existing client engagements.
Collaborate with the Client Partner to communicate and implement upselling initiatives.

Engagement Lead