Engagement Lead

Key Responsibilities:

Client Engagement and Relationship Management:

• Serve as the main point of contact for clients throughout the engagement lifecycle.
• Maintain strong, long-term client relationships to drive collaboration and satisfaction.
• Ensure alignment between client needs and RxLogix solutions.

Project Planning and Delivery:

• Lead project initiation, planning, execution, monitoring, and completion.
• Collaborate with product, pre-sales, and support teams to ensure seamless delivery.
• Ensure project scope, timelines, and deliverables meet client expectations.
• Identify risks, propose mitigation strategies, and manage changes via Change Controls.

Client Needs Assessment and Solution Design:

• Conduct discovery meetings to understand client goals and challenges.
• Partner with pre-sales to design tailored solutions leveraging RxLogix's drug safety platform.
• Ensure delivered solutions meet client requirements and drive measurable business value.

Stakeholder Communication and Reporting:

• Provide regular updates to internal and external stakeholders on project status, risks, and deliverables.
• Lead quarterly business reviews assessing performance, satisfaction, and future opportunities.
• Offer data-driven insights and recommendations to improve client systems and processes.

Team Collaboration and Leadership:

• Guide and manage internal delivery teams to meet project objectives.
• Mentor team members to enhance skills and career growth.
• Foster a collaborative, accountable, and continuously improving team culture.

Product Feedback and Continuous Improvement:

• Stay informed about industry trends, regulatory changes, and competitor activities.
• Provide structured feedback to product teams based on client experiences.
• Log client suggestions and enhancement requests in the company JIRA portal.

Business Development and Upselling:

• Identify upsell opportunities within existing client engagements.
• Collaborate with the Client Partner to communicate and implement upselling initiatives.