ESSENTIAL JOB RESPONSIBILITIES:

Primary Responsibilities.

Administration of a Citrix XenDesktop environment, including Provisioning Server, XenApp, MCS, WEM, NS, Citrix Cloud.
Administration support to VMware infrastructure, hands on experience on management of VMware ESX and ESXi as part of Citrix Administration.
Monitor systems performance. Experience on Citrix Director, Monitoring tools like SolarWinds, Orion, Vrops etc.
Experience about integration of 3rd party systems or applications required to support the business.
Administration of various supporting applications respective to Citrix, including Qualys, Crowd strike, Splunk on VDIs.
Follow and support IT business processes including Incident management, change management, Problem management.
Good to have knowledge on disaster recovery and business continuity.
Very good understanding on compliance with hands on experience on Citrix server maintenance, Patching tools like Tanium, sccm etc.
knowledge on disaster recovery and business continuity.
Hands on Citrix migration, infra upgrade & deployment of POC per project requirements.
Providing L2/L3 level Citrix support.
Good understanding of NetScaler, SDX, MPX, VPX etc. hands on experience with L1/L2 support.
Other duties as assigned.

REQUIREMENTS:

Technically sound professional with an experience of almost 6-10 years in the Citrix XenApp, XenDesktop, VMware, PVS, MCS, Citrix Cloud, Windows Server.
Maintenance and troubleshooting of Citrix XenApp, XenDesktop , Virtual app and Desktop, PVS, MCS, UPM, WEM, NS. SF, Citrix cloud.
Knowledge of Citrix farm management, Session management, printer management, Application publishing/ decommissioning in Citrix farm, Log monitoring/maintenance.
Requires Good understanding of Windows Active Directory, Terminal Server, DNS, DHCP and Windows 10,11, thin client. Windows server 2012, 2016, 2019, 2022.
Requires skills at customer service and dealing with end users, Vendors.
Hands of experiences with sccm / Tanium is must.
Professional with ability to properly handle confidential information.
Ability to work well independently and in a team environment.
Ability to handle multiple tasks, prioritize and meet deadlines.
Perform a regular Citrix server monitoring, health checks, maintenance to ensure the environment is stable and available.
Create and maintain the standard operating procedure documents as directed.
Excellent written and verbal communication skills, Guide Citrix Admins technically in all aspects of end-to-end Citrix support.
Coordinate with other support teams including application / Storage /database, network/ monitoring/ Windows to fulfil any Citrix requirements.
Knowledge of Multifactor Authentication/2 Factor authentication (MFA/2FA), okta etc..
Knowledge of ITIL Process.
24X7 support exposure, Open to work in night shift/ weekends/ Holidays as per business requirements.
Good understanding of User profile solution / AD GPO / UPM / WEM / NetScaler is preferred.
Datacenter / Remote System administration skills.
Certificate deployment and renewals.
Knowledge on ticketing tools like Service now, Jira etc.
Current CCA certification. CCP certification is a plus.

Citrix Administrator