Devops, SaaS platforms, Technical Customer Support, Logs, CLI tools, B2B tech products, Troubleshooting

VMware, Ipsec, Nat, Gpo, Dlp, Ips, Windows, Macos, Siem, SCCM, AWS, Malware, Citrix, Mssql, Antivirus, Python Scripting, Gcp, Linux, Iis, Azure, Android Os, exploits, Microsoft environments, AD, XDR, SOAR, nac, SSL-VPN, Gre

Linux Operating System, Basic Networking, Cloud Technologies, PowerShell, Bash, Virtualization, Python, Zero Trust network security

Automation Tools, Intune, Office 365, Scripting, Okta, support-related analytics, macOS administration, Jamf, endpoint management

Salesforce, Microsoft Office Suite, CRM, Technical support

information technology infrastructure library , Scripting, Servicenow, It Service Management, Microsoft Office 365, Help Desk Support, Operating Systems, Automation, Agile Methodology, Windows Servers, Desktop Support, Linux, Computer Hardware, Microsoft Azure, Computer Science, Active Directory, Microsoft Windows 10, Peripheral Devices, Technical Support, Issue Tracking

Http Protocol, Dns, Pbr, Routing, PAC files, Networking fundamentals, Packet Analysis with tcpdump and Wireshark, Diagnosing network latency and intermittent issues, Red Hat Linux fundamentals, Active Directory, Application Support Basics, 3-way handshake, Windows Permissions, WCCP, Layer 2 and 3, Information Security Concepts, MSSQL fundamentals, Windows and Linux memory dump capture and analysis, Load Balancer Fundamentals, Endpoint application stack diagnostics, Reading and analysing log files

Servicenow, Saas, JIRA, Sql, MySQL, Postgres, Rest Apis, Salesforce, Root Cause Analysis, Technical support, Cloud-based platforms, ITSM tools, Webhooks

Technical Support Engineer, technical support, O365 troubleshooting, Voice Process, issue resolution, Product Knowledge, escalation handling

Saas, UEM, Problem-solving, Troubleshooting, technical support