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Technical Support Engineer
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- Posted a month ago
- Over 500 applicants have applied
Job Description
Responsibilities:
- Handle inbound technical support queries via phone.
- Troubleshoot and resolve issues related to Microsoft O365 products (Outlook, Teams, OneDrive, SharePoint, etc.).
- Provide timely and accurate solutions while maintaining high customer satisfaction.
- Escalate complex issues to higher-level support when necessary.
- Document all interactions and solutions provided.
Requirements:
- Minimum 1 year of experience in a technical voice support role.
- Strong troubleshooting experience in Microsoft Office 365 products.
- Excellent spoken and written communication skills.
- Strong interpersonal skills and customer-handling ability.
- Willing to work in night/US shifts.
More Info
Job Type:
Industry:
Function:
Employment Type:
Key Skills
O365 troubleshooting
escalation handling
About Company
Skills:
support ticketing systems, technical support, remote support tools
Skills:
Servicenow, JIRA, Sql, MySQL, Postgres, Rest Apis, Saas, Salesforce, Root Cause Analysis, Technical support, Cloud-based platforms, ITSM tools, Webhooks
Skills:
Networking, IT Support, Iot, Enterprise Software, Database Concepts, Industrial Automation, Troubleshooting, Software, Technical Support, Hardware, Mes, Wms
Skills:
Samba, Unix, Vulnerability Management, Windows, Microsoft Sql, Regex, Oracle, Python, Bind, Ssh, Bash, Jira, Apache, Wins, Linux, Iis, Firewalls, API support, Technical support, Network Vulnerability Scanners, Web Application Security Firewall, Salesforce, Active Directory, Packet capture review
Skills:
Saas, technical support, Troubleshooting, Problem-solving, UEM