Responsibilities

Plan and manage system maintenance strategies, including renewals, technology refreshes and continuous improvement initiatives.
Oversee system operations to ensure uptime, availability, performance and service quality.
Develop and manage maintenance contracts, including SLAs, service requirements, penalties and renewal/exit provisions.
Evaluate and manage service providers, ensuring delivery meets contractual requirements and agreed service levels.
Manage vendor relationships, performance reviews, issue resolution and service improvements.
Support Business Continuity Planning (BCP) and Disaster Recovery (DR) exercises where required.
Monitor system health, operational KPIs and maintenance effectiveness, proactively identifying and resolving issues.
Manage project budgets, costs, change requests and forecasts to ensure delivery within budget.
Identify and manage project risks, maintaining risk registers and escalating key issues where necessary.
Coordinate project teams and cross-functional stakeholders, ensuring clear communication and timely delivery.
Prepare project documentation, business cases, proposals, status reports and management papers.
Maintain accurate records for contracts, procurement, invoices, project documentation and governance requirements.
Work with technical teams on relevant applications, internal tools and CI/CD processes to support system operations.

Requirements

6+ years of experience in project management, preferably involving system maintenance, IT operations or technology projects.
Experience managing vendors, maintenance contracts, SLAs and service delivery.
Strong experience in budget, risk, stakeholder and project management.
Good understanding of IT systems, applications and software development/CI/CD processes.
Experience with procurement, contract management and service provider evaluation is preferred.
Degree or equivalent qualification in Computer Science, Information Technology, Engineering, Business, or a related field.

IT Project Manager (Location: North)