IT Project Manager (Location: North)

Responsibilities

• Plan and manage system maintenance strategies, including renewals, technology refreshes and continuous improvement initiatives.
• Oversee system operations to ensure uptime, availability, performance and service quality.
• Develop and manage maintenance contracts, including SLAs, service requirements, penalties and renewal/exit provisions.
• Evaluate and manage service providers, ensuring delivery meets contractual requirements and agreed service levels.
• Manage vendor relationships, performance reviews, issue resolution and service improvements.
• Support Business Continuity Planning (BCP) and Disaster Recovery (DR) exercises where required.
• Monitor system health, operational KPIs and maintenance effectiveness, proactively identifying and resolving issues.
• Manage project budgets, costs, change requests and forecasts to ensure delivery within budget.
• Identify and manage project risks, maintaining risk registers and escalating key issues where necessary.
• Coordinate project teams and cross-functional stakeholders, ensuring clear communication and timely delivery.
• Prepare project documentation, business cases, proposals, status reports and management papers.
• Maintain accurate records for contracts, procurement, invoices, project documentation and governance requirements.
• Work with technical teams on relevant applications, internal tools and CI/CD processes to support system operations.

Requirements

• 6+ years of experience in project management, preferably involving system maintenance, IT operations or technology projects.
• Experience managing vendors, maintenance contracts, SLAs and service delivery.
• Strong experience in budget, risk, stakeholder and project management.
• Good understanding of IT systems, applications and software development/CI/CD processes.
• Experience with procurement, contract management and service provider evaluation is preferred.
• Degree or equivalent qualification in Computer Science, Information Technology, Engineering, Business, or a related field.