Very Urgent: Sr.Mainframe Engineer / Mainframe Application Support Engineer (L3 Support)

Company: AurumData Solutions

Job Mode: Permanent

Work Location: Knowledge City - Hyderabad

Work Type: Work From Office

Experience: 10+ years

Start Date: ASAP

Mandatory: Good communication skills in English

Key Skills: Mainframe, COBOL, DB2, SQL, JCL, AI/ML, python/Java, ISPW/ISPF, TOPAZ Workbench , VSAM, CICS, ServiceNow, Github, 24x7 Production Support , Application support etc..

Job Description:Mainframe Production Supporting Lead:

We are looking for an experienced and highly motivated L3 Support Engineer with strong expertise in COBOL and Mainframe technologies to support our Motion client engagement. The ideal candidate should possess excellent analytical and troubleshooting skills, hands-on experience with modern AI-enabled tools, and the ability to collaborate effectively with global teams.

Key Responsibilities

Provide Level 3 production support for Mainframe applications and critical business processes.
Analyze, troubleshoot, and resolve complex incidents within agreed SLAs.
Perform root cause analysis and implement permanent fixes for recurring issues.
Support incident, problem, and change management activities.
Participate in production deployments and post-deployment validations.
Collaborate with cross-functional teams across multiple geographies to ensure service stability.
Review application logs, identify defects, and coordinate with development teams for resolutions.
Drive continuous improvement initiatives to enhance operational efficiency.
Prepare and maintain support documentation, knowledge articles, and operational procedures.
Mentor junior team members and facilitate effective knowledge transfer sessions.
Engage with client stakeholders and provide timely communication on incidents and resolutions.
Leverage AI-powered tools to improve productivity, analysis, documentation, and support processes.

Mandatory Skills

Mainframe Technologies - Strong hands-on experience in:

COBOL, JCL, DB2, SQL

AS400, APPTUNE

ISPW, CONTROL M

zOS, TSO

ISPF, SDSF

GDG, IBM UTILITIES

MQ SERIES, XPEDITOR

WLM, RACF, JSF

Support Experience

Experience in L2/L3 Production Support environments.
Strong understanding of:
Incident Management
Problem Management
Change Management
Release and Deployment Support
SLA-driven support models.
AI Tools Exposure

Hands-on experience using AI tools to improve engineering productivity, such as:

GitHub Copilot
ChatGPT or similar Generative AI tools
AI-assisted code analysis and documentation tools
AI-enabled testing or productivity tools.

Preferred Skills

Experience working with global clients and distributed teams.
Knowledge of Agile methodologies and tools such as Azure DevOps.
Exposure to SonarQube and code quality practices.
Strong analytical and decision-making capabilities.
Experience participating in major incident calls and executive communications.

Soft Skills

Excellent verbal and written communication skills.
Strong stakeholder management abilities.
Ability to work independently with minimal supervision.
High ownership and accountability.
Strong collaboration and mentoring skills.
Ability to perform under pressure in critical situations.

Educational Qualification

Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline.

If you are interested, kindly share your updated profiles to [HIDDEN TEXT]

Regards,

Balaram K

Mobile No: +91- 9000749410

Email: [HIDDEN TEXT]