Very Urgent: Sr.Mainframe Engineer / Mainframe Application Support Engineer (L3 Support)
Company: AurumData Solutions
Job Mode: Permanent
Work Location: Knowledge City - Hyderabad
Work Type: Work From Office
Experience: 10+ years
Start Date: ASAP
Mandatory: Good communication skills in English
Key Skills: Mainframe, COBOL, DB2, SQL, JCL, AI/ML, python/Java, ISPW/ISPF, TOPAZ Workbench , VSAM, CICS, ServiceNow, Github, 24x7 Production Support , Application support etc..
Job Description:Mainframe Production Supporting Lead:
We are looking for an experienced and highly motivated L3 Support Engineer with strong expertise in COBOL and Mainframe technologies to support our Motion client engagement. The ideal candidate should possess excellent analytical and troubleshooting skills, hands-on experience with modern AI-enabled tools, and the ability to collaborate effectively with global teams.
Key Responsibilities
- Provide Level 3 production support for Mainframe applications and critical business processes.
- Analyze, troubleshoot, and resolve complex incidents within agreed SLAs.
- Perform root cause analysis and implement permanent fixes for recurring issues.
- Support incident, problem, and change management activities.
- Participate in production deployments and post-deployment validations.
- Collaborate with cross-functional teams across multiple geographies to ensure service stability.
- Review application logs, identify defects, and coordinate with development teams for resolutions.
- Drive continuous improvement initiatives to enhance operational efficiency.
- Prepare and maintain support documentation, knowledge articles, and operational procedures.
- Mentor junior team members and facilitate effective knowledge transfer sessions.
- Engage with client stakeholders and provide timely communication on incidents and resolutions.
- Leverage AI-powered tools to improve productivity, analysis, documentation, and support processes.
Mandatory Skills
Mainframe Technologies - Strong hands-on experience in:
COBOL, JCL, DB2, SQL
AS400, APPTUNE
ISPW, CONTROL M
zOS, TSO
ISPF, SDSF
GDG, IBM UTILITIES
MQ SERIES, XPEDITOR
WLM, RACF, JSF
Support Experience
- Experience in L2/L3 Production Support environments.
- Strong understanding of:
- Incident Management
- Problem Management
- Change Management
- Release and Deployment Support
- SLA-driven support models.
- AI Tools Exposure
Hands-on experience using AI tools to improve engineering productivity, such as:
- GitHub Copilot
- ChatGPT or similar Generative AI tools
- AI-assisted code analysis and documentation tools
- AI-enabled testing or productivity tools.
Preferred Skills
- Experience working with global clients and distributed teams.
- Knowledge of Agile methodologies and tools such as Azure DevOps.
- Exposure to SonarQube and code quality practices.
- Strong analytical and decision-making capabilities.
- Experience participating in major incident calls and executive communications.
Soft Skills
- Excellent verbal and written communication skills.
- Strong stakeholder management abilities.
- Ability to work independently with minimal supervision.
- High ownership and accountability.
- Strong collaboration and mentoring skills.
- Ability to perform under pressure in critical situations.
Educational Qualification
- Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline.
If you are interested, kindly share your updated profiles to [HIDDEN TEXT]
Regards,
Balaram K
Mobile No: +91- 9000749410
Email: [HIDDEN TEXT]
