Hiring: Team Leader – Collections

Department: Collections & Recovery

Experience: 2+ Years in Collections & Recovery

Team Handling: 6+ Months in a Team Lead/Supervisory Role

Salary: ₹3.6 – ₹4.8 LPA + Performance Incentives

Employment Type: Full-Time

Role Overview

We are looking for a Team Leader – Collections to manage and motivate a team of 8–15 telecallers and/or field collection agents. The role involves driving collection targets, monitoring team productivity, handling escalations, and ensuring compliant and ethical recovery practices.

Key Responsibilities

Lead and manage telecalling and field collection teams
Drive daily recovery and collection targets
Conduct team briefings, target setting, and performance reviews
Coach agents on collection, negotiation, and customer-handling techniques
Monitor PTPs, productivity, call quality, and agent performance
Manage dialer allocation and calling efficiency
Prepare daily MIS and performance reports
Coordinate telecalling and field collection activities
Handle customer escalations and ensure compliance with RBI guidelines

Requirements

2+ years of experience in Collections & Recovery, preferably in Banking/NBFC
6+ months of team leadership/supervisory experience
Hands-on experience in Telecalling and Field Collections
Experience with Personal Loans, Business Loans, or Credit Card collections
Knowledge of dialer systems, PTP management, and MIS reporting
Basic Excel proficiency
Strong leadership, communication, negotiation, and problem-solving skills
DRA Certification preferred
Graduate in any discipline preferred

Why Join

Competitive fixed salary with performance incentives
Exposure to diverse banking and financial products
Career progression toward Senior Team Leader and Managerial roles
Opportunity to work across telecalling and field recovery operations

If you have a strong collections background and enjoy leading high-performing teams, apply now!

Team Leader – Collections

BPO TEAM LEADER