Devops, SaaS platforms, Technical Customer Support, B2B tech products, Troubleshooting

Technical Support Engineer, technical support, O365 troubleshooting, Voice Process, issue resolution, Product Knowledge, escalation handling

Unix, Windows, Grafana, MySQL, Microsoft Azure, Excel, Pycharm, Putty, SQL server, Winscp, Linux, Elastic Search, MongoDB, Microsoft Windows Operating systems, Word, Azure Alerts, Server Logs, Application Logs, Azure Monitoring, SaaS Application logging and Monitoring, zendesk, Salesforce, Data Dog, Application Insight, AWS cloud Infrastructure, Advance Formulas

Google Apps, JIRA, Technical Troubleshooting, Salesforce, Command-line interfaces

Networking, Ccna, MCSE, Red Hat Linux, Linux, Cisco, Network Troubleshooting, Network Environments, RHCP, Server Environments, Linux LPIC, Hardware RAID, MCP, Linux CLI

Saas, UEM, Problem-solving, Troubleshooting, technical support

HTML, Web Services, Debugging, SFRA, CSS, REST, Javascript, PWA Kit, Troubleshooting, B2C Commerce Cloud SFCC, SOAP APIs

snowflake , Rest Apis, API versioning, Python, Django, MongoDB, idempotency patterns, Go Lang, webhooks

Http Protocol, Mac Os, Windows, System Administration, Ldap, Linux, Endpoint Security, Data Security, Networking, Diagnosing network latency, Enterprise Cloud Services, Packet Capture Analysis, Red Hat Linux fundamentals, Active Directory, SMTP Protocol, Email and mail flow troubleshooting, Information Security Concepts, Windows and Linux memory dump capture and analysis, MSSQL fundamentals, Endpoint application stack diagnostics, Reading and analysing log files, Forcepoint DLP