Team Lead - Payment Operations (Money Movement)

Location: Delhi

Experience: 5+ Years

Shift: Rotational

Role Overview

We are looking for a Team Lead – Payment Operations with hands-on experience in cross-border payment operations to manage end-to-end payment processing, reconciliations, settlements, refunds, and operational excellence. The ideal candidate should be analytical, process-driven, and passionate about improving operational efficiency through automation and AI.

Key Responsibilities

Manage end-to-end cross-border payment operations, including collections, payouts, settlements, reconciliations, refunds, and exception handling.
Ensure timely execution of transactions while maintaining high operational accuracy.
Drive process improvements, workflow optimization, and operational excellence.
Monitor and ensure adherence to SLAs, KPIs, and operational controls.
Investigate payment issues, perform root cause analysis (RCA), and manage operational escalations.
Collaborate with Product, Engineering, Partnerships, Sales, Customer Support, Finance, and Risk & Compliance to improve payment workflows.
Identify opportunities to leverage automation and AI to improve productivity and reduce manual effort.
Create and maintain SOPs, dashboards, and operational reports.

Must Have

5+ years of experience in Payment Operations within a Payment Gateway or FinTech environment.
Hands-on experience in Cross-Border Payment Operations.
Strong understanding of reconciliations, settlements, refunds, and payment exception management.
Experience working with multiple stakeholders across business functions.
Excellent analytical, communication, and problem-solving skills.

Good to Have

Experience with workflow automation tools such as n8n, Make, or Zapier.
Basic knowledge of Python, JSON, SQL, or APIs.
Exposure to AI-driven operational workflows and automation initiatives.

Team Lead Payment Operations (Money Movement)