Team Lead - Payment Operations (Money Movement)
Location: Delhi
Experience: 5+ Years
Shift: Rotational
Role Overview
We are looking for a Team Lead – Payment Operations with hands-on experience in cross-border payment operations to manage end-to-end payment processing, reconciliations, settlements, refunds, and operational excellence. The ideal candidate should be analytical, process-driven, and passionate about improving operational efficiency through automation and AI.
Key Responsibilities
- Manage end-to-end cross-border payment operations, including collections, payouts, settlements, reconciliations, refunds, and exception handling.
- Ensure timely execution of transactions while maintaining high operational accuracy.
- Drive process improvements, workflow optimization, and operational excellence.
- Monitor and ensure adherence to SLAs, KPIs, and operational controls.
- Investigate payment issues, perform root cause analysis (RCA), and manage operational escalations.
- Collaborate with Product, Engineering, Partnerships, Sales, Customer Support, Finance, and Risk & Compliance to improve payment workflows.
- Identify opportunities to leverage automation and AI to improve productivity and reduce manual effort.
- Create and maintain SOPs, dashboards, and operational reports.
Must Have
- 5+ years of experience in Payment Operations within a Payment Gateway or FinTech environment.
- Hands-on experience in Cross-Border Payment Operations.
- Strong understanding of reconciliations, settlements, refunds, and payment exception management.
- Experience working with multiple stakeholders across business functions.
- Excellent analytical, communication, and problem-solving skills.
Good to Have
- Experience with workflow automation tools such as n8n, Make, or Zapier.
- Basic knowledge of Python, JSON, SQL, or APIs.
- Exposure to AI-driven operational workflows and automation initiatives.
