contact lens , Jira, Confluence, Amazon Connect, Process Mapping, Agent Workspace, Lambda Integrations, Visio, Lex Integration, User story creation and backlog management, Customer Profiles, Lucidchart, Gap analysis and business process re-engineering, Requirements elicitation and documentation, Contact Flows, Queues and Routing Profiles, Microsoft Office Suite, Amazon Connect Reporting Analytics

Requirements Elicitation, Uat, Clarity, JIRA, Swift, Confluence, Testing, Payments Processing, Validation, Documentation, Process Mapping, Business Analysis, Project Management, Data Analysis, ISO 20022, Stakeholder Management, DDA Platforms

personal insurance , Analytical Skills, Individual Life Insurance, Documenting business requirements, Creating process maps

Functional Specifications, User Stories, Agile, JIRA, Operational Risk Controls, Process Mapping, Acceptance Criteria, Documentation

Servicenow, Itsm, Agile Methodologies, ITOM, Requirements Gathering, Scrum, Csm, Stakeholder Engagement, Process Mapping, HRSD, Business Analysis

Java, Uipath, Tableau, Data mining, Sql, Business intelligence, Celonis, Large-scale data mining and reporting tools, Process Re-engineering, Transaction flow mapping

Requirements Gathering, Servicenow, Process Mapping, Documentation, Analytical Skills