Business Analyst

Project Role : Business Analyst

Project Role Description : Analyze an organization and design its processes and systems, assessing the business model and its integration with technology. Assess current state, identify customer requirements, and define the future state and/or business solution. Research, gather and synthesize information.

Must have skills : ServiceNow

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Business Analyst, a typical day involves examining the structure and operations of an organization to understand how its processes and systems function together. This role requires evaluating the existing business model and its alignment with technological solutions. The professional spends time identifying the needs of customers and stakeholders, envisioning improved future states or business solutions. Gathering, researching, and synthesizing relevant information to support decision-making and strategic planning is a key part of daily activities, ensuring that the organization s processes are optimized and well-integrated with technology.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate communication between business units and technical teams to ensure alignment of goals and deliverables.
• Drive continuous improvement initiatives by analyzing process inefficiencies and recommending actionable solutions.
• Support junior team members by providing guidance and sharing knowledge to foster professional growth.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in ServiceNow.
• Strong analytical skills to evaluate business processes and identify areas for improvement.
• Excellent communication skills to effectively liaise between stakeholders and technical teams.
• Experience in requirements gathering, documentation, and process mapping.
• Ability to manage multiple priorities and work collaboratively in a team environment.
• Problem-solving skills to develop innovative solutions that meet business needs.
  
  

Additional Information:

• The candidate should have minimum 7.5 years of experience in ServiceNow.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.