trackwise , Java, Sql, Dbms, APEX, Python, Salesforce, CRM Tools, case lifecycle management, Debugging skills, cloud-based applications, Salesforce Flow, support ticketing systems, TrackWise Digital

workflow management , Idocs, Apis, Api Management, Process Automation, SAP Integration Suite, Procurement processes

Basic SQL Shell - Query Update, PBX Switch ACD - Avaya Cisco Microsoft Teams Amazon Connect, VMware, Citrix, Microsoft Windows Server, Azure, Microsoft Sql Server 2012, AWS, Telephony IP SIP communication analysis, Active Directory GPO DNS Certificate Authority EFS Hardening, Networking OSI 7-layer TCP UDP LAN WAN NICs Switches Routers, Troubleshooting Wireshark Log Analysis Network testing utilities, NiCE NTR-x recording solutions

Cisco, Sql, Microsoft Sql Server, Encryption, Amazon Connect, High Availability, Citrix, Sso, Verint, Shell scripting, Dns, VMware, Microsoft Windows Server, Group Policy, Ldap, Wireshark, AWS, Azure, Disaster Recovery, Active Directory, security hardening, ACD integrations, MDC, IP SIP communication protocols, Microsoft Teams, database migrations, telephony networking, Avaya, certificates, Windows platforms, Nice, network diagnostic tools, Domain Controllers

Ivr, Apis, automation principles, NLU techniques, chatbots, AI NLU, CRM integrations, ACD, ASR, contact center technologies, generative AI models, AI-driven applications, knowledge assistants, Knowledge management Curation, NiCE CXone solutions

Terraform, Dynatrace, Java Microservices, Helm, Kubernetes, AWS, GitLab CI, Argo CD

Helm, Databases, Ms Azure, Java, Shell, Google Cloud, Rest Apis, AWS, Kubernetes, Python, Docker, Terraform, Go

Nodejs, Javascript, Reactjs, Restful Api, Java Spring Boot, Microservices Architecture

Sql, Reporting Tools, Python, Statistical Analysis, Data Analysis, ETL Processes, Business Intelligence