Position: Senior Professional Services Engineer - NTRX
Location: Pune, Hinjewadi PH-2
Experience: 5-7 Years
Budget: 11-12 LPA
Work Type: Hybrid | 2 Days WFO
Role Summary
The NTR-x PSE will own installation, integration & support of NiCE NTR-x recording solutions for clients in Financial Services/Banking domain.
Must Have
- Domain: 5-7 Yrs experience in Financial Services / Banking domain
- Recording Solutions: Hands-on with NiCE / Verint / any other recording solutions - Installation, Configuration, Upgrades & Maintenance on Windows/Cloud & NTRX
- OS: Strong Microsoft Windows Server/OS knowledge
- Telephony: IP/SIP communication analysis + Strong telephony background
- Networking: OSI 7-layer, TCP, UDP, LAN/WAN, NICs, Switches, Routers
- Troubleshooting: Wireshark, Log Analysis, Network testing utilities
- Scripting: Basic SQL / Shell - Query & Update knowledge
- Client Skills: Strong customer-facing skills. Able to lead tech discussions & represent NiCE in client meetings
Good to Have
- Integrations: Experience with PBX, Switch, ACD - Avaya, Cisco, Microsoft Teams, Amazon Connect
- Cloud: AWS - Primary, Azure. Virtualization - VMware, Citrix
- Advanced: MDC, LDAP, SSO, ACD Integration, DB Migration, DR & HA Designs
- Security: Active Directory, GPO, DNS, Certificate Authority, EFS, Hardening
Added Advantage
- Certifications: MCP / MCSE, CCNA, VMware, Citrix, AWS, Azure
- Database: Microsoft SQL Server 2012+ - Install, Config, Admin, Backup, Recovery
Key Responsibilities
- Install, integrate & configure NiCE NTR-x recording solution remotely as per standards
- Develop/configure software features per design specs & customer requirements
- Plan & execute Unit, Functional & System testing. Support UAT & Data Validation
- Assist customers/vendors with NiCE integration points
- Provide technical expertise across NiCE product suite - Design, Support, QA
- Escalate issues to Support, R&D & Management when needed
- Proactive communication with client & management on progress & risks
- Support after-hours, weekends, client-site & cross-time-zone as required
- Share customer feedback to R&D for product enhancements.
Skills:- NTRX, NICE, TCP/IP, LAN, WAN, Routing & Switching, SQL, Shell Scripting and SIP
