Job Title: Customer Care Executive – Doctor Relations

Location: Gurgaon, Haryana

Job Type: Full-time

Experience: 1-3 years

Job Summary:

We are looking for a Customer Care Executive to manage and enhance relationships with doctors on our platform. The ideal candidate will act as a key point of contact for doctors, ensuring seamless onboarding, engagement, and support. Problem-solving mindset with a proactive approach and ability to multitask in a fast-paced environment.

Key Responsibilities:

• Communicate with doctors via phone, email, and WhatsApp to address queries and concerns.

• Present and demonstrate products effectively to showcase its value – Target based.

• Assist in doctor onboarding, profile creation, and verification on the platform.

• Maintain and update doctor records, ensuring accuracy and completeness.

• Provide training and guidance on platform usage and best practices. Address concerns related to appointments, patient queries, or service-related issues.

• Collect feedback from doctors to improve service quality and user experience.

• Coordinate with internal teams to resolve doctor-related issues efficiently.

• Ensure a high level of satisfaction and long-term engagement with doctors.

• Provide insights and recommendations to enhance platform effectiveness.

• Stay updated on industry trends and digital healthcare advancements.

Requirements & Skills:

• Education: Bachelor's degree in any field (Healthcare, Business, or Communication preferred).

• Experience: 1-3 years in customer service, healthcare, or relationship management.

• Communication Skills: Excellent verbal and written communication in [English/Hindi/Other Regional Languages is a bonus]. 100-120 calls required in a day.

• Sales acumen with strong communication skills.

• Tech Skills: Familiarity with CRM tools, Excel, and healthcare platforms is a plus.

• Soft Skills: Strong interpersonal skills, problem-solving ability, and a customer-centric mindset.

Benefits:

• Competitive salary and incentives

• Career growth opportunities

• Friendly and supportive work environment

• Training and development programs

• Work with a passionate team dedicated to improving healthcare transparency.

Company Details: DocIndia.org is a fast-growing digital healthcare platform with a broad network of qualified and diverse doctors across India. Our aim is to provide patients with easy access to top-quality healthcare services by helping them find the best doctors and hospitals in their area whilst providing top-notch technical support for effective patient management for our registered medical service providers. Headquarters in Gurugram, we are committed to improving healthcare access and outcomes for all.

• Workdays: Monday – Saturday

• Working Hours: Day Shift (9:30am- 6:30pm) -1hr Lunch break included.

• Website: www.docindia.org

• Location: 5th Floor, ILD Trade Center, Sohna Road Gurugram, Haryana - 122018

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