Servicenow, Outlook, Itil, Webex, Incident Management, Active Directory, Desktop Keyboard Shortcuts, OneDrive, OS File Systems, Sharepoint, Commands, MS Suite

Servicenow, Itsm, Agile Methodologies, ITOM, Requirements Gathering, Scrum, Csm, Stakeholder Engagement, Process Mapping, HRSD, Business Analysis

Servicenow, Dns, Http, Jira, Sso, Vpn, Kerberos, Siem, Splunk, Qradar, XSIAM, XDR, Linux logs, NTLM, CrowdStrike, Defender, S, EDR, SentinelOne, Microsoft Sentinel, Windows Event Logs

network connectivity , Servicenow, Power Bi, Intune, Exchange Online, Azure Active Directory, Microsoft 365, Vpn, Active Directory, endpoint management, ITIL Service Management processes, Teams, troubleshooting across Windows hardware

Powershell Scripting, Servicenow, Windows, Microsoft 365, Macos, Microsoft Intune, Tenable Nessus, BeyondTrust

Servicenow, Hpsm, Microsoft Excel, Obligor, IQNavigator, Business Objects, Remedy

mimecast , Networking Lan, Windows 10, Microsoft 365, Wan, Macos, Ios, AV video conferencing systems, Service Desk tools Freshservice, VPN remote access FortiClient, Active Directory, Secure file sharing Egnyte, Wi-Fi Meraki, Android device support, MDM Intune, Endpoint email security Sophos