Interview Mode : Weekend Walkin (Face to Face )
Interview Date : 05th Sep -26(Saturday )
Note : Only apply Gurugram - GG5 Location candidates
Role : Service Desk - Chat Support
Experience : 2 to 5 years
Location : Gurugram - GG5
Keywords : SharePoint/OneDrive
Webex ,MS Suite & Mail Serivces (Outlook)
Networking Concenpts
OS & File Systems
Active Directory
Desktop/Keyboard Shortcuts & Commands
Desired Competencies (Technical/Behavioral Competency)
- Any Graduate (Preferable BCA, BSC in CS/IT) with Fulltime regular course; 15 Years of regular education is must.
- Prior experience working as a Service Desk Analyst
- Assist customers with technical issues via chat in a timely and efficient manner.
- Experience in handling 2 or more chat concurrency.
- Knowledge on ITIL and Incident Management (SLA, Severity)
- Experience in ServiceNow is a plus.
- Diagnose and troubleshoot hardware and software problems
- Provide step-by-step guidance to resolve issues & knowledge on how to use KB articles
- Escalate complex issues to higher-level technical teams when necessary
- Maintain detailed logs of customer interactions and solutions provided
- Follow up with customers to ensure their issues are fully resolved
- Stay updated with product knowledge and technical skills
- Should have good written communication skill.
