Responsibilities

The duties and responsibilities of this position include, but are not limited to:

Strong Technical and Business background in Information technology. Performed such role as ServiceNow ITOM Developer, ServiceNow ITOM Lead, Senior ITOM Consultant and similar roles.
Participating in the development of business requirements ensuring a thorough understanding of business needs and processes
Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects
Collaborate with fellow team members to improve the quality and scalability of supported systems and provide recommendations
Continuously monitor application performance and ServiceNow recommended patches & upgrades
Assist with product roadmap & business capabilities that align with the application
Experienced in leading ServiceNow implementation with rich experience in ITOM, SPM and ITSM modules such as IM, PM, CM, & Catalog along with integrations and CMDB, Asset Management, Discovery, Service Mapping
Conceptualize, design, code, and test ServiceNow solutions that deliver new system capabilities, system enhancements or defects
Drive continuous improvements of our implementation methodology and service offerings based on business needs
Mentor other team members in implementation methodology, solution design, ServiceNow configuration and best practice
Thorough understanding of ITIL processes, including Incident, Problem, Configuration Management, ITOM and Asset Management
Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features
Participation in the full software development life cycle: Analysis, Design, Coding, Testing and Promotion into Production

Required Position Qualifications

Bachelor's degree in computer science or related preferred
5-7 years of relevant experience
Implementation experience around CMDB, ServiceNow Discovery & Service Mapping
Design and implement new functionality using Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Script Includes etc.
Good knowledge of the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management, Service Catalog, CMDB
Experience in JavaScript, glide scripting, Angular JS, HTML, Ajax, CSS.
Use of Mid server, web-services, REST services configurations, schedulers, email, events and notifications.
Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration.
Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks.
Experience developing SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes

Preferred Position Qualifications

Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
Integration of disparate systems using SOAP and REST APIs
Configuration experience in following modules on dedicated as well as shared instances
(IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management and Asset Management)
High level of expertise in multiple system environments
Works effectively in a team-oriented, collaborative environment

Servicenow Software Engineer (ITOM)