Job Responsibilities:

Developcomprehensive analytics to measure, evaluate, and challenge key collections initiatives and performance outcomes
Identifyemerging trends and performance shifts using statistical, quantitative, and data-mining methodologies
Analyzecollections data to deliver diagnostics, insights, and opportunities for strategy and process improvement
Conductroot-cause analyses to isolate drivers of performance and quantify impact (e.g., processes, customer behavior, policy, macro factors)
Generateclear, actionable recommendations that inform senior leadership decisions and prioritize high-value actions
Preparedetailed risk monitoring materials and performance narratives tailored to senior management and stakeholder needs
Presentfindings, insights, and strategic implications to multiple levels of management with clarity and confidence
Leadthe design, build, and delivery of MIS dashboards and reporting solutions that enable timely risk and performance management
Partneracross functions to align on definitions, monitoring frameworks, measurement approaches, and implementation plans
Monitorinternal and external behavioral signals, industry trends, regulatory changes, and best practices to continuously improve risk management processes
Drivecontinuous learning and adoption of new tools and technologies to enhance analytical rigor, speed, and scalability

Required Qualifications, Capabilities, and Skills:

Bachelor's degree or higherin a quantitative discipline (e.g., Finance, Statistics, Economics, Mathematics, Operations Research, or similar)
Minimum 3 yearsof professional analytics experience supporting business strategy, risk, or performance management
Demonstrated abilityto structure ambiguous problems and execute end-to-end analyses with strong critical thinking and attention to detail
Proven experienceapplying statistical, quantitative, and/or data-mining techniques to identify trends and explain performance outcomes
Strong abilityto translate complex analysis into practical solutions and concise, executive-ready conclusions
Experienceproducing risk/performance monitoring outputs (e.g., recurring reports, scorecards, KPI frameworks, executive summaries)
Strong communication skillswith the ability to present insights clearly to stakeholders at varying levels of seniority
Track recordof working independently, exercising sound judgment, and delivering results with minimal oversight
Strong collaboration skillswith ability to influence without authority and align teams around data-driven actions
Demonstrated agilityin learning and applying new tools and technologies to improve analytical delivery
Results orientationwith high ownership, accountability, and a commitment to quality and control discipline

Preferred Qualifications, Capabilities, and Skills:

Experience in credit risk and/or collections analytics, especially within Cards, consumer lending, or pre charge-off strategy
Strong stakeholder managementskills, including comfort challenging constructively and driving alignment across teams
Ability to craft executive narrativesconnecting data, risk appetite, operational realities, and strategic trade-offs
Continuous improvement experience, including identifying gaps and implementing sustainable enhancements
Comfort in fast-paced environmentswith changing priorities while maintaining high standards of accuracy and control

Strategic Analytics - Sr Associate