Job Responsibilities:
- Developcomprehensive analytics to measure, evaluate, and challenge key collections initiatives and performance outcomes
- Identifyemerging trends and performance shifts using statistical, quantitative, and data-mining methodologies
- Analyzecollections data to deliver diagnostics, insights, and opportunities for strategy and process improvement
- Conductroot-cause analyses to isolate drivers of performance and quantify impact (e.g., processes, customer behavior, policy, macro factors)
- Generateclear, actionable recommendations that inform senior leadership decisions and prioritize high-value actions
- Preparedetailed risk monitoring materials and performance narratives tailored to senior management and stakeholder needs
- Presentfindings, insights, and strategic implications to multiple levels of management with clarity and confidence
- Leadthe design, build, and delivery of MIS dashboards and reporting solutions that enable timely risk and performance management
- Partneracross functions to align on definitions, monitoring frameworks, measurement approaches, and implementation plans
- Monitorinternal and external behavioral signals, industry trends, regulatory changes, and best practices to continuously improve risk management processes
- Drivecontinuous learning and adoption of new tools and technologies to enhance analytical rigor, speed, and scalability
Required Qualifications, Capabilities, and Skills:
- Bachelor's degree or higherin a quantitative discipline (e.g., Finance, Statistics, Economics, Mathematics, Operations Research, or similar)
- Minimum 3 yearsof professional analytics experience supporting business strategy, risk, or performance management
- Demonstrated abilityto structure ambiguous problems and execute end-to-end analyses with strong critical thinking and attention to detail
- Proven experienceapplying statistical, quantitative, and/or data-mining techniques to identify trends and explain performance outcomes
- Strong abilityto translate complex analysis into practical solutions and concise, executive-ready conclusions
- Experienceproducing risk/performance monitoring outputs (e.g., recurring reports, scorecards, KPI frameworks, executive summaries)
- Strong communication skillswith the ability to present insights clearly to stakeholders at varying levels of seniority
- Track recordof working independently, exercising sound judgment, and delivering results with minimal oversight
- Strong collaboration skillswith ability to influence without authority and align teams around data-driven actions
- Demonstrated agilityin learning and applying new tools and technologies to improve analytical delivery
- Results orientationwith high ownership, accountability, and a commitment to quality and control discipline
Preferred Qualifications, Capabilities, and Skills:
- Experience in credit risk and/or collections analytics, especially within Cards, consumer lending, or pre charge-off strategy
- Strong stakeholder managementskills, including comfort challenging constructively and driving alignment across teams
- Ability to craft executive narrativesconnecting data, risk appetite, operational realities, and strategic trade-offs
- Continuous improvement experience, including identifying gaps and implementing sustainable enhancements
- Comfort in fast-paced environmentswith changing priorities while maintaining high standards of accuracy and control
